That button isn’t helping.
Spot controls that get no response or repeated clicks. Open the evidence to investigate what shoppers experienced.
EXCLUSIVELY FOR SHOPIFY YOUR NEXT MOVE, EXPLAINED
Your shoppers
have a story.
Let AI read it.
Stop spending your day watching recordings. Connect your AI to real shopping sessions and find out what’s getting between a visit and a sale.
Real-page heatmaps. Session evidence. Revenue context.
A VISIT, UNDERSTOOD.● ● ●your-store.com / products / everyday-tee↗
FORM & FIELDHome Catalog Contact
BESTSELLEREVERYDAY ESSENTIALS
The everyday tee
£38.00
SML
Size guide ↗
Add to cart
↖
Three taps. No response.A moment of friction, captured.
00:46Size guide
Link · Product page
#3 of 24by clicks
SESSION TIMELINEMobile · 02:14
Viewed product ✓
Repeated clicks on size guide ×3
Left the store ↗
◷
The evidence, already in context.
Named element. Session timeline. Exact moment.
What should I investigate first?
✓ Session timeline✓ Element clicks✓ Page context
✳
YOUR AI, CONNECTED TO CUSTOMERJOURNEYStart with
Start with
the size guide.
This shopper tapped it three times without a response, then left. Check the interaction on mobile and compare it with other sessions.
↖ Size guide◷ Replay at 00:46
Every click has a story.Illustrative session
Your store’s evidence.
The AI you already use.
Claude
ChatGPT
Cursor
Any MCP clientMeet your new context ↗
The AI you already use.
ClaudeChatGPTCursorAny MCP clientREAL STORE. REAL SIGNAL.
Observed on one live Shopify store.
19–20 September 2026.
1.3mclicks analysed in a week
557kclicks in one product heatmap
£73,707revenue associated with one element*
01 / KNOW WHERE TO LOOK
Less searching.
More “there it is.”
CustomerJourney surfaces findings ranked by what they’re plausibly worth. See what deserves attention, why it was flagged, and the evidence to investigate.
REPEATED CLICKSThey keep clicking the size guide.
They keep clicking the size guide.
What happens next?
A finding points you to the control shoppers keep trying. Check the sample and page context, then watch the moment to understand the problem.
- 01Spot the pattern
A named element, with the evidence behind it.
- 02Inspect it on your store
Open the heatmap and click-level detail.
- 03See what happened
Jump into a recording at the relevant moment.
Finding / Product pageIllustrative example
↖Repeated clicks
Size guide
/products/the-everyday-tee
42 / 100Rapid repeat clicks / all clicks
18Visitors who clicked this element
Rapid repeat click share42%
Reporting threshold40%
Share of clicks that were rapid repeats · Example figures
00:46
Three taps. No visible response.
Open the example recording at this moment.
A signal to investigate, not proof of a defect. Findings include their sample and the threshold they cleared.
WHAT IT CAN FIND
Specific problems. Evidence to investigate.
What’s different about these clickers?
Find elements whose clickers convert below—or above—that page’s own baseline, when the sample clears the threshold.
A link now leads nowhere.
See newly appearing “page not found” errors in your store’s brief, alongside changes in exits, add-to-cart activity and JavaScript errors.
Also checks page drop-offs, device gaps, checkout health, revenue changes and recordings worth watching.
02 / FOLLOW THE CLICK
Your actual store.
A whole new way to see it.
A click is more than a hot spot. See the element, the sessions behind it, where shoppers went next, and the revenue associated with those visits.
HeatmapsINTERACTIVE DEMOComplimentary delivery on orders over £75
FORM & FIELDHome Catalog Contact
THE EVERYDAY EDIT1 / 3FORM & FIELD
The everyday tee
£38.00
Taxes included. Shipping calculated at checkout.
Soft cotton. A relaxed fit. The one you’ll reach for every day.
Colour: White
Select size
Quantity
✓ In stock · Ready to dispatch↺ Easy returns within 30 days
Click a numbered element to see the data behind it.FORM & FIELD×
Find your everyday.
THE EVERYDAY EDITGood things.
Discover the collection ↗
Good things.
On repeat.
Discover the collection ↗THE EVERYDAY COLLECTION
The everyday tee
White · £38.00Your cart×
The everyday tee
White / M · Qty 1
White / M · Qty 1
£38.00
Estimated total£38.00 GBP
Taxes included. Shipping calculated at checkout.
Storefront drawer only. Checkout is not recorded.Go on. Click an element. Change the page state.Dawn-inspired example storefront · Illustrative data
Real pages. Real states.
Explore open menus, side drawers and size pickers as they actually appeared in a visit.
Elements, not coordinates.
“Add to basket” means something. A cluster of pixels doesn’t. Every hot spot has a name.
Mobile means mobile.
See the mobile layout and navigation your shoppers used, with their own interaction data.
CHROME EXTENSION · EARLY ACCESSYour store. Your data. Right there.
Explore heatmaps directly on your store. Click any element to see what shoppers did next—and the revenue behind those sessions.
03 / LESS WATCHING. MORE UNDERSTANDING.
Your AI.
Now fluent
in your store.
Ask Claude, ChatGPT or Cursor what’s happening. CustomerJourney gives it the heatmaps, session timelines and shopper journeys to investigate.
It can read the clicks, inspect the page and follow the evidence—so you don’t have to sit through hours of recordings.
✳ YOUR AI WORKSPACEExample investigation
Why are more people leaving my Halloween page?
✓ Read the store brief✓ Compare the page’s own baseline✓ Pull the element and session evidence
✳The exit rate changed.
The exit rate changed.
Here’s the scale of it.
The page ended 43% of visits, up from 17% the week before. Of 1,975 visits, about 518 more left than usual.
ESTIMATED TRAFFIC VALUE THAT WENT NO FURTHER£1,066 / day
Traffic value at the store’s own baseline—not a forecast of recoverable sales. Inspect the heatmap and relevant recordings before deciding what to change.
01 Page baseline02 Heatmap03 Session evidence
Based on the product brief’s real-store example.
SESSION RECORDING & PLAYBACK
Watch the visit.
Or read the whole story.
Replay the recorded session as it happened. Follow the full timeline of pages, clicks, scrolls, inputs and errors—and jump to any moment worth a closer look.
Session recordingExample session · Desktop · 02:14
Repeated clicks/products/the-everyday-tee
FORM & FIELD Home Catalog Contact
FORM & FIELD
The everyday tee
£38.00
SML
Size guide ×3Add to cart
Opened the product page
Get back-in-stock updates
Your email
Made for every day.
Soft organic cotton. A relaxed fit. The one you reach for again and again.
Materials & care +Delivery & returns +FORM & FIELD / CATALOGThe everyday tee£38.00 The cotton editExplore essentials →
The everyday collection
Good things. Worn often.
The everyday tee£38.00The cotton editExplore essentials →PAGE VIEWA shopper lands on the product.
00:00 · Opened the product page
02:14
Record the visits that matter.
Friction and valuable activity trigger recordings, including rage clicks, dead clicks, form abandonment and JavaScript errors.
Start at the right second.
Open a replay at the moment behind a finding. Play, pause, change speed or scrub through the recorded visit.
Investigate a customer’s issue.
Open their session, follow the full timeline of actions and page changes, then jump into the available recording at the moment they got stuck.
Interactive illustration with example events, not a customer recording. Form values are masked. Shopify checkout is not recorded.
04 / A SHORTER PATH TO WHAT MATTERS
Skip the replay marathon.
Start with the evidence.
From what changed in your store to the exact moment of friction. Every step gives you context for the next decision.
Know what changed.
Open the app on what changed and what it cost, against your own store’s baseline. See what deserves attention before opening a chart.
PAGE EXIT RATE
17%→43%
Previous week → YesterdayJump to the moment.
Recordings triggered by friction or valuable activity open where it happened. Read the session as a timeline, or watch the replay.
00:12 Product viewed01:46 Repeated clicks← start here02:14 Session ended
A customer has an issue? See what happened.
Find the customer by email or visitor ID and open their session. Follow the full timeline to see what led up to the issue, then replay the recorded moment to investigate exactly what happened.
Find the customer Open their sessionRead the timeline Trace the issueReplay the moment See what happened ↗
TRAFFIC QUALITY · LOOK PAST THE SESSION COUNT
More traffic.
But is it more shoppers?
Find out what’s actually arriving before blaming your store’s conversion rate.
“What’s behind that spike from Singapore?”
Break traffic down by country and see how much is classified as automated, leaves quickly or actually engages.
“How much of my Meta traffic leaves in ten seconds?”
Compare Facebook and Instagram traffic with other sources. See the share that views one page and leaves inside ten seconds.
“Did those visits ever reach my store’s tracker?”
Compare Shopify’s session count with recorded visits, and inspect the behaviour of visitors using in-app browsers.
Traffic qualityIllustrative data
EngagedGone in 10sNon-human
Example percentages of each row’s recorded sessions, not live store data.
Counted by Shopify. Never reached us.
The report shows this gap when Shopify’s session count is available. It can include unconsented visits, link previews and background loads. It cannot tell you how many were previews—or prove those people never visited.
Your traffic mix changes how you read conversion.
A QUIET REPORT SHOULD STILL EXPLAIN ITSELF
Here’s what we checked.
And why we didn’t flag it.
Every finding has a sample and a threshold. The brief also explains which checks didn’t qualify, so you can tell the difference between a problem worth investigating and a pattern that hasn’t cleared the bar.
Checked, not flaggedIllustrative examples
Page drop-off
No page loses visitors far above the others.
Device gap
Not enough sessions across two devices to compare.
Checkout health
Too few checkouts this week to support a finding.
ONE STORE. A CLEARER PICTURE.
Find your next move.
Try it for 14 days.
All features on every plan. Choose your monthly session volume and recording retention.
14-day free trial · Findings kept forever · Save 20% with yearly billing
Launch
For your first clear picture.
$49/ month
10,000 sessions / month
30-day recording retention
Get started ↗Grow
For a store building momentum.
$99/ month
50,000 sessions / month
30-day recording retention
Get started ↗Pro
For a busy storefront.
$199/ month
150,000 sessions / month
60-day recording retention
Get started ↗Scale
For serious session volume.
$349/ month
500,000 sessions / month
90-day recording retention
Get started ↗Max
For your busiest stores.
$699/ month
1.5 million sessions / month
90-day recording retention
Get started ↗Monthly prices in USD. Session limits reset monthly.Above 1.5 million sessions? Enterprise is $1,299/month. Talk to us ↗
YOUR STOREFRONT COMES FIRST
Made for Shopify.
Mindful of your shoppers.
Switch on. Start seeing.
Install the app, pick a plan and enable the theme app embed. Heatmaps and live activity begin within minutes; daily comparisons follow the first full day.
Waits for your storefront.
The recorder starts after the page loads, during browser idle time. Recordings upload when a trigger fires.
Consent comes first.
Input values are masked before transmission. Recording requires consent, recordings stay in the EU, and shoppers are never linked across merchants.
A few good questions.
Does AI literally watch every session video?+
Your connected AI reads structured session timelines, named clicks, findings and heatmap images. It can investigate behaviour and point you to a relevant replay. CustomerJourney records sessions triggered by friction or valuable activity; it doesn’t claim every visit becomes a video reviewed by AI.
What makes these heatmaps different?+
The canvas is an actual visit, replayed—not a flat screenshot. That preserves the layout and page state, including open mobile navigation, menus and drawers. Clicks connect to named elements, next steps and associated session revenue.
Does the revenue number prove a click caused a sale?+
No. It shows revenue associated with sessions that interacted with that element. Use it to understand commercial context, alongside the sample and page baseline. CustomerJourney does not provide multi-touch attribution modelling.
Can it record the Shopify checkout?+
No. The recorder runs on your storefront, not in Shopify’s hosted checkout. Journeys can include the resulting order when it can be linked, but checkout interactions are not replayed.
What shopper information is captured?+
Form input, textarea and select values are masked in the browser. Personal information displayed as ordinary page text can still be captured. Recording is consent-gated, with per-store isolation and deletion handled through Shopify’s compliance webhooks.
How do I get the Chrome extension?+
The Chrome extension is in early access. Request access to explore heatmaps and click insights directly on your store.
Is my store big enough?+
A few thousand sessions a month is a useful starting point. Findings need enough evidence to distinguish a pattern from noise. When a page has too little data, the product says so rather than guessing.
YOU HAVE THE TRAFFIC. NOW GET THE CONTEXT.
Less watching.
More “now I get it.”
See your Shopify store through your shoppers’ eyes.
Then ask your AI what to do next.
